1. Shipping Coverage
We currently offer shipping services to all cities and governorates within Egypt. At the moment, international shipping is not available.
2. Order Processing Time
All orders are processed within 24 to 48 hours after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
Estimated delivery times are as follows:
Cairo & Giza: 2–3 business days
Alexandria & Delta: 3–4 business days
Upper Egypt & remote areas: 4–6 business days
Please note that delivery times are estimates and may vary depending on external factors.
4. Shipping Fees
Shipping fees are calculated based on the delivery location and order size. The final shipping cost will be displayed during checkout before completing your order.
5. Order Tracking
Once your order is shipped, you may receive a confirmation message or call with tracking details (if applicable).
6. Delays and Unexpected Issues
While we strive to deliver orders on time, delays may occur due to circumstances beyond our control such as weather conditions, courier delays, or high order volumes.
7. Damaged, Lost, or Incorrect Orders
If your order arrives damaged, incorrect, or is lost during shipping, please contact us within 24 hours of receiving the order. We will investigate and provide a suitable solution, which may include replacement or refund.
8. Customer Responsibilities
Customers are responsible for providing accurate shipping information. We are not responsible for delivery failures due to incorrect or incomplete addresses.
9. Contact Information
If you have any questions or concerns regarding shipping, please contact us:
Email: [email protected]
Phone: +201050553276
